The term 'digital transformation' has achieved significant traction in recent years, not least for its manifestation in the kind of integrated building management systems (BMS) that allow businesses to monitor and optimise their use of energy. Many companies now place responsibility to assure optimal operation and occupant wellbeing in the hands of external specialists, and it's no stretch to imagine this becoming an even more appealing option given the additional challenges that Covid-19 is presenting to facilities managers and their teams.
Our customers can be assured that – like many other companies in the sector – we are currently devoting considerable time to making sense of what’s happening and letting our conclusions inform the development of new solutions. But even at this relatively early stage, some opportunities for what might be termed 'post-Coronavirus enhanced digital services' have become apparent.
Integration with Internet of Things-style technologies, including 'track and trace' apps that will help facilitate the return to work, is one specific example. More generally, though, building and facilities managers are bound to have a heightened awareness of the need to maintain healthy and fully ventilated workplaces, so we expect intelligence-driven building control solutions to be in huge demand. These platforms are sure to be used in conjunction with air filtration and conditioning systems that may have to be substantially reengineered so that the focus shifts from recirculating air to bringing in fresh air from the outside.
With more people working from home spelling a reduced demand for commercial premises, Harvard professor Joseph G. Allen makes a compelling case that demonstrably healthier workplaces will be at a major advantage going forward: "I think that the offices with the premier health story will get the premium rent and get the tenants, and the offices with a lagging health story will lag." (1)
No one can be sure how long Coronavirus will be with us, but a greater awareness of the importance for healthy buildings is certain to be one lasting legacy of the crisis. With more complex working practices to be observed, we believe that a growing number of organisations will seek advanced building management technologies and the specialist service providers who can ensure they are always optimised to deliver healthy working environments.
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