Service Manager

We currently have an opening for the position of Service Manager. Reporting to the General Manager, Commercial. We are looking for a personable, detail-oriented service manager to join our growing organization. In this position, you will lead the service team by providing excellent customer service experiences .You must be a positive, energetic leader who excels in working in a collaborative environment.

Responsibilities Include:

• Oversee all service employees
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
• Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
• Contribute to overall strategy and direction of the service department
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and ensure continual employee development

The successful candidate will have:

• University degree in a related field of study
• Previous experience in a innovative, technology driven environment
• Technical aptitude
• A dynamic leader with a proven track record in customer service
• Excellent oral and written communication skills
• Works well under pressure and manages stressful situations with ease
• Organized, efficient, and results-driven
• Strong customer service and salesmanship skills
• Previous experience in horticulture considered an asset

Why consider Priva?

• Competitive compensation
• A rewarding work environment that will challenge you and help you grow your career.
• We are a global company with local roots.
• We are committed to designing a better future for our clients.
• We are an equal opportunity employer committed to diversity in the workplace.

We will provide reasonable accommodations to applicants with disabilities throughout the recruitment process. If you are a person with a disability and require accommodation during the process, please contact Brooke Nesbitt 905-562-7351 Job Types: Full-time, Permanent Experience: management: 5 years (Required)